At Lakeside Hotel By Pedestal, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our hotel, make a booking, use our website or contact us.

Information We Collect

Depending on how you interact with us, we may collect information such as:

• Your name and contact details
• Email address and telephone number
• Booking and stay information
• Payment and transaction details
• Identification information where required for check-in or legal purposes
• Special requests and preferences relating to your stay
• Information you provide when contacting us, making enquiries or submitting feedback
• Website usage information, including cookies and similar technologies

We may also collect information through security systems, such as CCTV, where used on our premises for the safety of guests, staff and property.

How We Use Your Information

We may use your information to:

• Process and manage your reservations
• Provide accommodation and other hotel services
• Process payments and refunds
• Communicate with you about your booking or stay
• Respond to enquiries, requests and complaints
• Improve our services and guest experience
• Maintain the safety and security of our guests, staff and property
• Meet legal, regulatory and accounting requirements
• Send marketing information where you have given permission or where otherwise permitted by law

Sharing Your Information

We do not sell your personal information.

Where necessary, we may share relevant information with trusted service providers, payment providers, technology providers, professional advisers, government authorities or law-enforcement agencies where required by law or necessary to provide our services.

Where third parties process information on our behalf, we expect them to handle it securely and only for authorised purposes.

Protecting Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of storing or transmitting information online can be guaranteed to be completely secure.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, meet legal requirements, resolve disputes and maintain appropriate business records.

Your Privacy Rights

Subject to applicable law, you may have the right to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where applicable
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of your information where applicable
• Lodge a complaint with the relevant data protection authority

These rights are subject to applicable legal requirements and limitations.

Cookies

Our website may use cookies and similar technologies to improve website performance, understand how visitors use our website and provide a better online experience.

You may be able to control cookies through your browser settings.

Third-Party Websites

Our website may contain links to third-party websites. Lakeside Hotel By Pedestal is not responsible for the privacy practices or content of websites we do not operate.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Lakeside Hotel By Pedestal
No. 1 Old Road, Nekede, Imo State, Nigeria
Phone: 07042514638 / 08023618206
WhatsApp: 08023618206

We may update this Privacy Policy from time to time. Any changes will be published on this page.