At Lakeside Hotel By Pedestal, we aim to make every booking and payment process clear and straightforward.

As a hotel, we do not operate a traditional product returns policy. This policy therefore applies mainly to room bookings, deposits, advance payments and other hotel services.

Refund Eligibility

Refunds are handled according to the cancellation terms attached to your booking.

Where a refund is due, the refundable amount will be calculated after any applicable cancellation charges or other agreed deductions.

For bookings made through a third-party booking platform or travel agent, the refund will normally be handled according to the terms of that platform or agent.

Refund Processing

Approved refunds are not made at the hotel counter.

Refund requests are processed through the appropriate internal payment and approval procedures. Once approved, refunds may take up to 7 working days to process.

The time it takes for the refunded amount to appear in your account may also depend on your bank or payment provider.

Non-Refundable Payments

Some special offers, promotional rates, deposits or services may be non-refundable. Where this applies, the terms will be communicated at the time of booking.

Incorrect or Duplicate Payments

If you believe you have made a duplicate payment or have been charged incorrectly, please contact us as soon as possible with your booking or payment details so that we can investigate.

How to Request a Refund

To request a refund or raise a payment-related issue, please contact:

Lakeside Hotel By Pedestal
No. 1 Old Road, Nekede, Imo State, Nigeria
Phone: 07042514638 / 08023618206
WhatsApp: 08023618206

Please provide your name, booking details, payment information and reason for the refund request where applicable.